"Self storage seems like I have all the control. What makes what you do any better?"
People choose Huntsville Archives over self storage for cost savings and for other business considerations. Over time, we traditionally save businesses up to 40% or more as compared to self-storage alternatives. We also offer more organization; saving time and money when accessing the information in storage. And our facilities are typically safer; offering improved protection against pests, flammables, and other hazardous conditions.
"What we have now is a little disorganized. Do you have anything to help organize our files and help make finding things easier?"
First of all, know that everything going in and out of our facility is tracked via barcode. So you'll have an audit history of all movements to and from your offices. As far as indexing descriptive information, we can offer you everything from simple forms to list records to online records management software. A little more organization leads to a lot more peace of mind.
"Why Huntsville Archives vs. other companies I might find via the Yellow Pages?"
First of all, as a locally owned business with tons of experience in the storage business, you can count on us to do what we say we're going to do. Add to that technology that serves some of the largest healthcare providers and organizations. Add on a brand new facility designed from the ground up to protect your records. And we can deliver services across the spectrum: from storage to delivery to destruction to software.
"What if I need records on a weekend or in the middle of the night?"
We understand that our customers may need access during off hours. Making sure you have such access is traditional within our industry. We offer access 24 hours a day, seven days a week. Your information remains virtually at your fingertips.
"Doesn't it cost me more to have your drivers make pick ups and deliveries as compared to just using our own people?"
Typically people that keep records in a self storage facility for example have to send clerical staff to leave their current responsibilities, drive personal vehicles (liability), move significant volumes of other boxes (when looking for something) and they have to drive two directions instead of one (from us to you). The actual costs are lower with us almost every time.
"Can you work around the way we already manage records? Rather than have you teach us how you do business, we want you to basically act as an extension of our existing in-house file room."
We can use your language, your format of choice (paper reports, excel, ascii, etc.), and your sort order preference for reporting. We can design forms that are personalized to track the descriptive fields you list with records for future retrieval. And there are other ways to personalize our schedules and services to your specific needs. So yes, we can basically build solutions around your way of doing business.
"When it comes time to pay the bill every month, I just want to make sure there are no hidden charges and that everything is easy to understand. Is that something we can count on with your company?"
Huntsville Archives offers market driven pricing, easy to read invoices (that can be sent via mail or email) and of course no hidden charges. Our customer agreements are based on the templates provided by our industry association. We plan on treating you the same way as we would like to be treated ourselves.